Cloud PBX

Auto-Attendant

AI-powered virtual receptionist that routes calls intelligently based on caller input, time of day, and configurable business rules. Greet callers with professional prompts, offer multi-level menu options, and direct them to the right department or agent without human intervention. Supports multiple languages and custom greetings for holidays and after-hours scenarios.

Call Queues

Advanced call queuing with skills-based routing, priority handling, estimated wait times, and automatic queue callbacks. Distribute incoming calls across agent groups using round-robin, longest idle, or weighted algorithms. Callers hear customizable hold music and position announcements while waiting. Overflow rules automatically redirect calls when thresholds are exceeded.

IVR Builder

Visual drag-and-drop IVR designer with natural language understanding capabilities for complex call flows. Build sophisticated interactive voice menus without writing code. Connect to external APIs and databases to provide real-time information such as account balances, order status, or appointment availability. Test and deploy changes instantly with version control and rollback support.

Voicemail

Voicemail to email with automatic transcription delivers messages directly to your inbox as both audio attachments and readable text. Access voicemail from any device through the mobile app with instant push notifications. Set personalized greetings per extension, enable shared mailboxes for teams, and configure auto-forwarding rules. Voicemail transcriptions are searchable, making it easy to find important messages.

Call Recording

Automatic or on-demand recording with secure cloud storage, advanced search, and instant playback. Record all calls for compliance, training, and quality assurance. Tag and annotate recordings for easy retrieval. Role-based access controls ensure only authorized personnel can listen to sensitive conversations. Recordings are encrypted at rest and in transit, with configurable retention policies to meet regulatory requirements.

Analytics

Real-time dashboards and detailed reports for call volume, wait times, agent performance, and service level metrics. Track peak hours, identify bottlenecks, and optimize staffing with historical trend analysis. Customizable widgets let supervisors monitor live queue status, active calls, and agent availability at a glance. Export reports in multiple formats and schedule automated delivery to stakeholders.

Key Features

Auto-Attendant

Call Queues

IVR Builder

Voicemail

Call Recording

Analytics

Capabilities

Integrations

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