About Prolope
Communication solutions powered by artificial intelligence and big data analytics.
Our Story
Prolope Group was founded in 2006 with a vision to transform business communications through technology. What started as a small team of telecom enthusiasts has grown into a company delivering enterprise-grade solutions powered by artificial intelligence.
Today, we develop cutting-edge products including Cloud PBX, Contact Center platforms, Voice AI systems, and Speech Recognition technology. Our solutions serve businesses across multiple industries, helping them communicate more effectively with their customers.
We pride ourselves on our commitment to innovation and customer success. Our team of engineers, data scientists, and telecom experts works tirelessly to deliver solutions that not only meet but exceed client expectations. With offices in Europe and partners worldwide, we continue to expand our reach while maintaining the personalized service that has been our hallmark since day one.
Our Values
Partnership, continuous improvement, and customer success drive everything we do. These core principles guide our decisions and shape how we interact with clients, partners, and each other. We believe that technology should serve people, not the other way around.
Innovation
Pushing the boundaries
We continuously push the boundaries of what's possible, integrating the latest AI and machine learning technologies into our products. Our R&D team constantly explores emerging technologies to ensure our clients stay ahead of the competition. From natural language processing to real-time speech analytics, we transform complex technologies into practical business solutions.
Reliability
Enterprise-grade performance
Our infrastructure is built for enterprise-grade performance with multiple redundancies and high availability guarantees. We understand that communication systems are mission-critical for businesses, which is why we maintain 99.9% uptime SLA across all our services. Our distributed architecture ensures that your operations continue seamlessly, even during peak loads or unexpected events.
Partnership
Working together
We work closely with our clients to understand their needs and deliver solutions that drive real business results. Our dedicated account managers and technical support teams are available around the clock to ensure smooth operations. We believe in long-term relationships built on trust, transparency, and mutual success.
Our Team
Meet the people behind Prolope. Our diverse team brings together expertise in telecommunications, artificial intelligence, and software engineering. Together, we are committed to delivering innovative solutions that transform how businesses communicate.
Violeta Krasteva
Founder & CEO
20+ years in telecom, leading innovation in voice AI and cloud communications.
Dimitar Petrov
Developer
Full-stack architect with passion for scalable microservices and clean code.
Kristina Petrova
Sales Director
Building lasting partnerships with clients across Europe and beyond.
Peter Petrov
System Administrator
Managing infrastructure, ensuring high availability and security across all systems.
Qi Tianzi
International Business Development
Expanding global reach and forging strategic partnerships in new markets.
Technologies We Use
We leverage modern technologies to build scalable, reliable solutions. Our technology stack is carefully chosen to provide the best balance of performance, maintainability, and innovation. We continuously evaluate and adopt new tools that can enhance our products and services.
From carrier-grade telecom platforms to cutting-edge AI frameworks, our engineering team combines deep domain expertise with best-in-class tools. Every component in our stack is battle-tested in production environments handling millions of calls and messages daily. This foundation enables us to deliver enterprise solutions that are both powerful and reliable.
Backend
Robust server-side development
Java 24 and Spring Boot 3 power our enterprise microservices with reactive WebFlux for high-throughput, non-blocking I/O. Spring Cloud Gateway handles API routing and security. Python enables rapid prototyping of AI/ML pipelines, data processing, and automation scripts.
AI & Data
Intelligence at scale
PyTorch powers our speech recognition, text-to-speech, and NLP models with GPU-accelerated training and inference. PostgreSQL with pgVector extension enables hybrid search combining semantic vectors and structured queries. Redis Cluster provides sub-millisecond caching and session management across distributed services.
Infrastructure
Cloud-native deployment
Docker containers and Kubernetes orchestration enable seamless scaling and zero-downtime deployments across multiple data centers. Linux (Rocky, Debian) provides the battle-tested foundation for all production workloads. HAProxy manages intelligent load balancing with automatic failover between primary and backup nodes.
Frontend
Modern user interfaces
Vue.js powers our responsive, interactive web applications with component-based architecture and real-time WebSocket integration. Bootstrap 5 ensures consistent, mobile-first design. ES6 modules keep the codebase modular and maintainable across complex admin panels and customer-facing interfaces.
Telecom
Carrier-grade voice infrastructure
Asterisk and FreeSWITCH form the core of our PBX, IVR, and real-time media processing with support for thousands of concurrent calls. Kamailio and OpenSIPS provide carrier-grade SIP proxy, routing, and load balancing capable of handling millions of transactions per second. Cisco interoperability ensures seamless integration with enterprise PSTN gateways, SBCs, and legacy infrastructure worldwide.
Our Headquarters
Based in Sofia, Bulgaria, we serve clients worldwide. Our strategic location in the heart of Europe allows us to provide excellent coverage across multiple time zones. With partners and resellers in over 20 countries, we deliver localized support while maintaining global standards of excellence.
Sofia, Bulgaria
Str. Zagradena Polyana 9
1151 Sofia
+359 898 889 887
info@prolope.net