Cookie Policy

Effective Date: 1 March 2025

This Cookie Policy explains what cookies are, how PROLOPE GROUP ("Prolope", "we", "us", or "our") uses them on our website (prolope.net), and how you can manage your cookie preferences. This policy should be read alongside our Privacy Policy.

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.

Cookies can be "session" cookies (which are deleted when you close your browser) or "persistent" cookies (which remain on your device for a set period or until you delete them).

2. How We Use Cookies

We use cookies for three main purposes:

• To make our website work properly — essential cookies ensure core functionality such as navigation, secure areas, and session management.
• To understand how visitors use our site — analytics cookies help us measure traffic, identify popular pages, and improve the user experience.
• To remember your preferences — functional cookies store your choices (such as language or region) to provide a more personalized experience.

3. Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for the website to function. They enable core features such as page navigation, access to secure areas, and session management. The website cannot operate properly without these cookies. They do not collect personal information for marketing purposes.

• Session management and authentication.
• Security features (CSRF protection, secure form submissions).
• Load balancing to ensure site performance.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our site structure, content, and overall user experience.

• Page visit counts and traffic sources.
• Time spent on pages and navigation paths.
• Error tracking and performance monitoring.

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personalized features. They may be set by us or by third-party providers whose services we have added to our pages.

• Language and region preferences.
• Chat widget preferences and history.
• Display settings and layout choices.

4. Third-Party Cookies

Some cookies on our website are placed by third-party services that appear on our pages. We do not control these cookies. Third-party cookies may be used for:

• Analytics: Google Analytics may be used to collect anonymized usage statistics to help us improve our website.
• Embedded Content: If we embed content from external platforms (such as videos or maps), those platforms may set their own cookies.
• Communication Tools: Our chat widget and phone widget may use cookies to maintain your session and preferences.

We encourage you to review the cookie policies of these third-party providers for more information about their practices.

5. Managing Your Cookies

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in the following ways:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these options in the "Privacy" or "Security" section of your browser's preferences. You can:

• View what cookies are stored on your device.
• Delete all or specific cookies.
• Block all cookies or only third-party cookies.
• Set your browser to notify you when a cookie is being placed.

Opt-Out Links

• Google Analytics: You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Please note that disabling certain cookies may affect the functionality of our website. Essential cookies cannot be disabled as they are required for the website to operate.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page periodically to stay informed about our use of cookies.

7. Contact

If you have questions about our use of cookies, please contact us:

PROLOPE GROUP
Str. Zagradena Polyana 9
1151 Sofia, Bulgaria
Email: info@prolope.net
Phone: +359 898 889 887