INTERACTIVE VOICE RESPONSE (IVR)
Interactive Voice Response system (IVR) provides efficient handling of incoming phone calls.
It allows customers to listen to pre-recorded menus with call routing options selectable via their telephone keypad. Systems are tailor-made to suit your business needs and callers are able to listen to information, place orders, make payments or be connected to the relevant live operator.
Customers/clients will always remember how they are handled/dealt with over the phone; consideration and professionalism is made certain with an IVR system and its elimination of unnecessary holding and redirecting. Amongst other features your customers will be able to Manage their accounts including
Features & Benefits
Payments
Account Balance
Account Administration
Customer experience
Prolope differentiates itself through the quality of its services and management tools. The features provided through the Prolope management portal (PMP) are recognized by Prolope’s customers as best in the industry. Leave a great first impression by directing your companies inbound calls to its respective locations, saving valuable time and improving customers/client experiences. Put your business users in control of your IVR Design and build sophisticated, speech-enabled IVR flows Leverage your CRM to personalize the customer experience Analyze call interaction to drive continuous improvement Seamlessly integrate with Prolope PMP