CLOUD CONTACT CENTER SOLUTION
Contact center solution powered by A.I.
No need to start from scratch – make your contact center adaptive, quickly deploying new capabilities in line with customer demands. Customize your contact center to your unique needs. Make every customer interaction count – add WebRTC, real-time intelligence, new channels and more to your contact center experience. With cloud based programmable building blocks you can innovate faster to delight your customers.
YOU SERVE INBOUND CUSTOMER QUERIES.
Run a high-quality call center software with IVR, virtual queue, ACD, and CTI features. Our call center software solution routes all calls to the most appropriate agent immediately, based on agents’ skill level and availability. Agents can use multiple communication channels to interact with customers and provide meaningful support even when there are no inbound voice calls to handle.
YOU NEED UNINTERRUPTED TELCO SERVICE.
A reliable telco service is an indispensable part of every on-premise and virtual call center’s business operations plan. As an experienced telco service provider we can offer you all the phone lines and international numbers your call center needs. With our call center phone systems price packages you can stay in touch with your customers and still remain cost-efficient.
YOU SERVE OUTBOUND ACTIVITIES.
With its intelligent dialer, customizable scripts, workforce, contact management, our cloud call center software brings outbound call centers results, fast.
Integrate Communications
Boost Communication Quality
Streamline Customer Service
Manage the System
Make Your Data Secure
Monitor Your Agents
Plan and Forecast Performance
What You Get
You May Also Need:
SLA Progress, SLA Progress+, SLA Premium
Get SLA Premium to ensure response to your tickets within 30 minutes 24/7/365. Alternatively, SLA Progress+ is effective 24/7 except bank holidays, and SLA Progress protects you 24/5.
Staff Trainings
Benefit from our expertise with training sessions at your offices. Evaluate the results based on performance.
CLOUD CONTACT CENTER SOLUTION PRICING PLAN
FREE
FREE
our free edition
Features
- Campaign management
- Outbound, Inbound and Blended Calls
- Statistics & Reports
- Voice recording*
- Custom dailer configuration
- Custom work codes
- Custom resolution codes
- Intelligent IVR
- Intelligent Queue
- User right management
- SIP TRUNK*
- International Phone numbers
Business
39.90
€ month/billed yearly
Includes all
in Free Edition +
- Automated e-mails
- Automated tasks
- Realtime statistics
- Realtime reports
- Realtime wallboard
- Workforce management
- Email & Phone Support
- Shared support person
- Custom development
Business pro
99.90
€ month/billed yearly
Includes all
in Business
Edition +
- Automated reports
- Web Chat
- Internal Chat
- Web integration
- Advanced IVR
- API
- Unique statistics
- Unique reports
- Sending automated SMS
- Sending automated emails
- Dynamic SMS templates
- Dynamic e-mail templates
- SLA 8/5
- Private support person
Enterprise
249.90
€ month/billed yearly
Includes all
in Business PRO
Edition +
- A.I. Agent speech analytics*
- Convert agent speech to text
- Customer care email handling
- Ticket-based case handling
- SLA 24/7
- Private support developer person
- Premium customer care support
- Expanded data handling
- Network quality monitor
* There is a additional tax depend of feature or number of licenses